Omega Cold Press Juicer Machine, Vegetable and Fruit Juice Extractor and Nutrition System Makes Nut Milks Baby Food and Sorbets, Triple-Stage 80-RPM Slow Masticating Juicer, 200-Watts, Black

Manufacturer does not Respond to Warranty Claim
DO NOT BUY!!!! Purchased in December 2020, used about 10 times. Made great juice until the plastic parts started shooting out of the machine. Carrots and ginger were in the juicer at the time. I submitted an on-line warranty claim on March 13, 2021, per the manufacturer instructions. After a full month without any response, neither email or phone, I called the customer service number on 4/13/21 during their advertised ‘business hours’, but received a voice message saying to call back during their ‘business hours’. Left detailed message that I had submitted warranty claim electronically and attempted to call with no success. Today is five weeks and still no response.Jan 15, 2022 Update (a year later): The Legacy Companies, who own Omega Juicers, had not replied to my warranty claim noted above so I contacted Amazon to complain in early 2021. Amazon did arrange for a new Omega Juicer to be sent to me at no charge. I received it in April 2021. Then, in August 2021, I received the first reply from the Legacy Companies regarding the warranty claim I filed the previous March. Apparently they were not aware that Amazon had sent me a new juicer. I informed them of this and expressed my concern that the plastic parts would break again.Sure enough, by late August 2021, four months later, the same plastic parts were broken on the new juicer. I began contacting The Legacy Companies again. In September, an email from them offered to send me parts, which would have required unassuming the juicer body to repair the main cog assembly. I responded to explain this. I never received any parts and from September to December 2021, I received 15 automated emails from the Legacy companies saying that my issue has been resolved and they would close my ticket if I did not reply. I replied to every one of those emails and on December 28, 2021 I received an email from a real person, Gina, a customer service rep. Gina arranged for a new juicer to be sent.I received my new, and third, Omega N/C Juicer on January 6, 2022. Today is January 15, 2022; a plastic piece of the main cog assembly broke today, the second time I used the juicer. I had allowed my veges to come to room temperature before using and cut the pieces smaller than recommended in an attempt to avoid breakage. It’s absolutely no use.Until parts are made of durable material, this model juicer will be useless. The last picture in my review was taken today of the piece that broke after two uses.I hope this review saves someone else from throwing away their hard earned money with no way to get it refunded; the product is a piece of trash.

Wonderful Juicer if you use it properly
I have to say I am not surprised at the bad reviews I am seeing. I have had this juicer for a really long time and the main parts broke twice already. People are saying the warranty is crap but I’ve gotten free replacement parts twice no issues no problems and they get back to me very fast.If you think your celery, carrots, apple, ginger are small enough, cut them even smaller. Every few pieces empty out the tube, go very very slow or else it will snap as everyone says.

I feel healthier already.
I had an Omega “Vert” that I used a lot and enjoyed. It stopped working and life changes took me away from juicing for several years. I realized I wasn’t getting enough fresh vegetables to I again “researched” juicers and decided on this one. I like the size and weight. Assembly is easy and straightforward. My usual juice is an apple, celery, green leafy vegetables such as kale or spinach, yellow vegetable such as carrot or yellow beet, red vegetables such as red beets or purple sweet potato, something sharp like fresh ginger or watermelon radish, etc. It handles all easily and makes a dry pulp. Cleanup is much, much easier than it was with the vertical model. It’s quiet. The reverse switch is there if you need it but I’ve only rarely used a brief burst of reverse to help the feeding process. For storage I reassemble except leave it off the power unit, then to use it I find it easiest to disassemble, fit the clear part to the motor unit, then insert the auger followed by the strainer unit and fit the two end pieces. It takes less time than it does to describe it. I’ve not made nut butters or used any of the attachments. I’ve very happy with my purchase and with the juices I make using it.

I really like this Juicer. I juice hard/soft veggies every other day with no problems. Important to note that all pieces have to be securely assembled/tightened to ensure no parts brake due to uneven pressure distribution. This is because the juicer is very powerful hence able to cold press all types of fruits and vegetables, nuts, frozen fruit for sorbet, oils, etc… so everything needs to be places correctly.Quite operation, doesn’t splatter, maximum juice yield, juices hard and soft veggies, and the easiest to clean.

The black plastic front black part, the closing clip cracked. doesn’t look like I can order the part that’s broken. and it’s totally broken similar to other people’s complaints l. You’d think for an expensive juicer it’d be better. I’m not sure if I can get a refund. I’m very upset about this. I was really looking forward to juicing. I only put one carrot in and it cracked.